• What is Call Center?

    Route Mobile provides a range of voice, non-voice & consulting services through its wholly owned subsidiary Call 2 Connect – a leading Information Technology Enabled Services (ITES) and BPO company.

    Our offerings include world-class customer support solutions, back office & consultancy services with a network of over 120 employees across 4 locations. At Route Mobile, our customers come first and is an integral part of our DNA is creating long-lasting partnerships that support their success.

    Quick Fact

    A proven best way to answer all your customer’s queries, SMS2Call is a must have service in order to not only serve your customers but ace at it.

    How does it benefit your business?

    Services we offer

      Voice

    • Customer support Customer support
    • Technical support Technical support
    • Booking Booking
    • Collection Collection

      Non-Voice

    • Customer care - Chat/Email Customer care – Chat/Email
    • IT support IT support
    • Billing Billing
    • Data processing Data processing

      Consulting

    • Credit/Debit/Prepaid card programme management Credit/Debit/Prepaid card programme management
    • E-commerce programme management E-commerce programme management
    • E-wallet programme management E-wallet programme management
    • E-governance programme management E-governance programme management

    The Route Mobile Edge

    National Presence

    National Presence

    With our centres across key locations in India we would be able to provide you customized and expert support in multiple languages.

    On the go Reports

    Expertise

    Rich experience of leadership enables us to deliver high performance across projects and ensures better delivery for our customers.

    Cost Saving

    Cost Saving

    Eliminate the chance to miss out on unresponded requests with Route Mobile’s strong failure mechanism.

    ISO Certified Organization

    ISO Certified Organization

    We are an ISO 27001:2013 Certified organization.

    Awards & Recognition

    • National Awards – The Process of Right to Information Act being run by C2C for Government of Bihar was a judged as best run RTI process, by Government of India.
    • BPGRS Project being run by us has been awarded Web Ratna Award 2012 by Government of India
    • International Awards – C2C was awarded “Certificate of Excellence” by Institute of Economic Studies
    • Social and Media Awards – C2C has been awarded “Icons & Chang Agents of Bihar” by Bihar Times.com

    Relevant Industries

    • Banking
      Banking
    • Telecom and IT
      Telecom and IT
    • Media & Entertainment
      Media & Entertainment
    • E-commerce
      E-commerce
    • Travel and leisure
      Travel and leisure
    • BFSI
      BFSI

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