• Distributed ledger technology (DLT) is a digital system for keeping and managing the record of sender IDs and template.

    Distributed ledger technology (DLT) is a digital system for keeping and managing the record of sender IDs and template.

    TRAI has introduced an advanced extension of the Blockchain – Distributed Ledger Technology (DLT) to prevent spam

    Guidelines for Distributed Ledger Technology (DLT) for Enterprises

    Enterprises need to register with the Operator’s DLT platform by submitting necessary business documents. Enterprises need to select a Registered Telemarketer (RTM) and permit them to perform functions on their behalf.

    Enterprises need to acquire consent from consumers (mobile subscribers) through SMS, Web or Mobile App and upload them on the DLT platform.

    It is mandatory for any entity that intends to send a communication through messaging and voice gateway on the DLT platforms.

    Telemarketers and end-users have to register on the DLT platforms separately.

    Header (Sender ID) registration: Messages are classified into promotional, transactional, service explicit and service implicit which are registered and every header gets a unique Header ID that is shared across other DLT platforms seamlessly. All headers and templates on the platform should be registered.

    Content Template Registration: Entities are required to register all their templates on the DLT system. Every template gets a unique Template ID that is shared across other DLT platforms uniformly.

    You can go to below Operator DLT Registration portals and select Sphere Edge Ltd (affiliate of Route Mobile): 1002786139254391 (Unique Registration ID) :

    Changes as per Regulations

    Pre DLT Post DLT Remarks
    Customer Consent No Yes Verifiable digital records of all customer opt-ins are made available on the platform. Customers can also see all their consents on a single dashboard
    Customer Preferences Yes Yes Consumers can also select specific day(s) and time band to block (or) receive. commercial communication in addition to type of category; viz only DND
    Entity/Enterprise Registration No Yes Entity need to register with originating access provider (OAP) on the platform
    Telemarketer Registration Yes Yes Telemarketer should now register with originating access provider (OAP) and no longer with TRAI
    Header Registration No Yes Entity should register all its SMS Headers and Voice CLIs on the platform
    Type of Messages Transactional Transactional Every template should be registered under one of these classifications: Promotional, Transactional or Service (Implicit or Explicit)
    Promotional Promotional  
    Govt Service (Inferred Consent) Government messages are classified under Service category
      Service (Explicit Consent)  
    Scrubbing Yes (only DND Check for Promotional SMS) Yes (Promotional & Service Explicit) Messages will be scrubbed against multiple parameters like Consent, Preference, Header, Template; and not just DND list
    Complaint Management Yes Yes Telecom operators will now be responsible for complaint resolution
    Interoperability between telecom Service Providers No Yes Registration details of Entity, Telemarketer, Header, Template will be shared across the network to ensure seamless view
    100% Traceability No Yes Everything is recorded and shared on the network using Blockchain technology.
    Delivery Report Yes No Delivery status for promotional messages will not be available post DLT.
    1. Promotional Traffic
    2. Transactional Traffic Yes Yes Delivery status for transactional messages will continue to be available post DLT.

    On boarding:

    Pre DLT
    Basis the Sales team request account creation done with complete KYC Documents on Internal Portal.
    1. Telemarketers – No direct senders
    2. Direct Enterprise Clients.
    Customers Send Sender ID/Templates (Voice/SMS) for whitlisting. No Uniqueness in allocation of Sender Ids.
    Type of Messages :
    Transactional
    Promotional
    Govt
    Post DLT
    All Entity /Senders & Telemarketers need to register with originating access provider (OAP) on their DLT platform .
    Entity should register all its SMS Headers and Voice CLIs on the platform . Uniqueness check is enabled.
    Entity should register all its templates (Customer consent & content) on the platform.
    Type of Messages :
    Transactional
    Promotional
    Service (Inferred Consent)
    Service (Explicit Consent)
    Note: All request will be received at Operator and post KYC request will be approve on DLT.
    For any further queries kindly contact at dlt@routemobile.com
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