Customer Engagement

Drive customer engagement on their terms, & their chosen channels

Let’s enhance customer experience through multiple channels and personalized support. Our goal? Enhancing every users touchpoints!
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Customer Engagement
Rocco

Route Mobile, named as a CPaaS Leader in ROCCO Reports 2023

Customers Who Trust Us

53%

Say using multiple channels boosts customer engagement

80%

of brands agree customer experience boosts revenue

73%

of businesses find messaging features helpful for feedback reviews and support

Research from: Route Mobile CX survey, 2022 | Qualtrics.com

Route Mobile Customer Engagement Platform delivers superior CX

Deliver Optimal Omnichannel Experiences with CXPaaS

Empower your business with our global real-time Customer Experience Platform as a Service (CXPaaS). Utilize omnichannel workflows and data-driven methodology for smart, conversational customer interactions.

Learn more about CxPaaS
cpass

A2P
Messaging

We offer global messaging solutions with 230+ operator connections, backup routes, and scheduling options for a great user experience.

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about Messaging

Enhanced Business Messaging

We provide managed messaging for WhatsApp, Viber, Google, and Facebook Business Messages.

Learn more about Enhanced Business Messaging

Next-Gen Voice
Solutions

We provide cost-saving voice and video solutions for businesses. Our CCaaS includes outbound dialers.

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about Voice

Boost CX with our Chatbot Solution

A chatbot for better engagement and agent tracking, with live chat integration for seamless interactions.

Learn more
about Roubot

Intelligent Email Delivery Platform

SendClean offers intelligent email marketing with self-service tools, easy API integration, and A/B testing for up to 10 variants.

Learn more
about SendClean

Payment as a Service Solution

OmniCent simplifies payments for businesses with cross-platform compatibility and easy reminders. Supports WhatsApp, RCS, SMS, and Email.

Learn more
about OmniCent

Integrations

Do More with Native and Custom Integrations

Leverage native integrations with Leading CRMs and Bespoke integrations to get a 360 Degree view of your customers


Check out our options now

Why Route Mobile for CX?

Quick Snapshot of our CX Capabilities

  • Trusted by

    40,000 +

    Customers Globally

  • 91 Bn

    Messages Sent and Received Yearly

  • 11.5 Bn

    Successful Email Deliveries

  • 280+ Direct Connections

    and 900+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world

  • 19 Data Centres & 6 SMSCs

    You will have the stability and low latency your business needs to connect with customers all over the world

Use Cases

Innovative CPaaS Solutions For Exceptional Customer Experiences

Success Stories

Route Mobile Customer Engagement In Action

Coca-Cola UAE takes Customer Engagement to the Next Level with WhatsApp Business Messaging
FMCG
Coca-Cola UAE takes Customer Engagement to the Next Level with WhatsApp Business Messaging

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Bank of Maharashtra levels up CX with WhatsApp Business Messaging
Banking
Bank of Maharashtra levels up CX with WhatsApp Business Messaging

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Medya Diagnostic Center boosts Marketing Strategy with Viber Business Messaging
BFSI
Medya Diagnostic Center boosts Marketing Strategy with Viber Business Messaging

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Bahrain Financing Company enhances CX and support by utilizing Route Mobile's SMS for Freshworks
BFSI
Bahrain Financing Company enhances CX and support by utilizing Route Mobile’s SMS for Freshworks

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Let’s Create a Digital Future Together

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