• What is Outbound Dialler?

    Outbound dialer is a system that automatically calls pre defined lists of customers and play promotional messages, reminders, or one time passwords (OTP).

    Route Mobile’s Outbound Dialer lets you choose your sender, receiver and transmits your Voice message within minutes. We proffer you with the ability to upload a file containing the list of numbers to be called by our abundantly accommodating solution. Additionally, with our extensive reporting facility you can explore and analyze the performance of your campaign.

    Quick Fact

    Exponential advancement in the usage of telephones has marvelled the art of connecting people across the globe. Extremely versatile, speedy and accessible, Outbound Dialer overpowers the constraints of traditional telephonic systems.

    How does it benefit your business?

    How it works?

    Typically, Outbound Dialler is a call made to the customer during which a voice prompt is played.

    • The audio message to be broadcasted is crafted and uploaded as an audio file along with the list of numbers.
    • The system automatically dials the list of numbers and plays the recorded audio.
    • The system then updates the status of calls in the database.
    • Additionally, the system redials unresponded calls at the scheduled time within the defined time frame.

    Outbound IVR: Outbound IVR is a call made to the customer during which the voice prompt is played.

    OBD Flow

    REPORTS

    Review the performance of your campaign using our detailed reporting mechanism. A report has following parameters:

    Total calls

    Total calls

    It indicates the total number of calls made.

    Successful calls

    Successful calls

    It indicates the total number of calls that were successfully connected.

    Failed called

    Failed called

    It indicates the number of calls that were not successfully made.

    No-response calls

    No-response calls

    It indicates the total number of calls that were unanswered.

    Call Duration

    Call Duration

    It indicates the total duration of a call.

    Date & Time

    Date & Time

    It indicates the date and time on which the call was made.

    DTMF Input

    DTMF Input

    It comprises of the input given by the customer during the call.

    The Route Mobile Edge

    Customized and modular solutions

    Customized and modular solutions

    You can now easily configure and integrate your existing system with other modes of enterprise communication such as SMS, IVR, and Missed call.

    Quick deployment

    Quick deployment

    Simple to deploy, Route Mobile’s Voice Broadcast/ OBD Dialler is an easy to use service. You can avail its benefits by activating it and begin its usage by uploading a .WAV file.

    Intelligent dialler

    Intelligent dialler

    Route Mobile’s Voice Broadcast/OBD has been implemented using a smart logic that lets you redial the numbers for unanswered calls. Every such call is redialled on daily, weekly and monthly basis.

    24/7 Client support

    24/7 Client support

    With a dedicated team of experts, we provide you with 24 hours support to solve all your queries.

    Multilingual support

    Multilingual support

    Communicate using a language of your choice with Route Mobile’s Voice Broadcast/ OBD Dialler. All you need to do is record a voice message in your chosen language and upload the required file.

    Personalization with variable fields

    Personalization with variable fields

    Add a flavour of your own with our feature that lets you personalise based on your requirements. While you decide your set of personalization, we take care of the minutest detail for you. Some parameters include name, number, user ID, birth date

    Relevant Industries

    • BFSI
      BFSI
    • Media
      Media
    • FMCG
      FMCG
    • Education
      Education
    • Government & NGO
      Government & NGO
    • E Commerce
      E Commerce

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